New Delhi, March 18: The Delhi Traffic Police has launched an SMS service to lodge complaints against erring autorickshaw drivers, including those who overcharge, misbehave or harass commuters.

Complainants can now send their messages to 6767. For a complaint regarding refusal to ply, the complainant should type in ‘REF’ followed by the registration number of the autorickshaw, and send it to the number.

For overcharging, type ‘OVC’, for misbehaviour ‘MIB’ and for harassment ‘HAR’ and send it to 6767. At the end of the day, officials said, all the complaints would be downloaded through the Net and action would be taken against the drivers.

One advantage of this system, officials said, was that complainants woud not have to wait for the phone to be picked up. On the flip side, there is no guarantee that the message will be received and acted upon.

A phone number 2020 already exists for lodging complaints against harassment by auto drivers.